Technical Support
Backup is a service that securely stores your data and creates copies of your databases on a secondary server to enable recovery in case of hardware failure or any unexpected incident.
System Administration Service provides professional assistance to ensure the smooth operation of your servers, network, and software, and offers quick resolution for any issues that may occur.
System admin service
- Fix server issues
- Third-party connections (VPN, API)
- Prepare system documentation
- Code deployment
- Stress testing
- Support new system rollout
- Training and manuals
- Network topology and docs
- System architecture consulting
- Other additional services
Monitoring
₮ 40,000- Server monitoring
- Web monitoring
- SSL monitoring
- Domain monitoring
Server backup
₮ 20,000- Server backup up to 500GB
- Backup once a week
- Backup for multiple server types
Database backup
₮ 25,000- Dump size up to 250GB
- Backup 1–3 times per day
- Backup for multiple databases
Service Advantages
Server Monitoring
The server is the most critical part of your IT infrastructure. Risks such as CPU, RAM, and disk overload, or exposure to external attacks, may cause server downtime, leading to service interruptions and potential data loss. With server monitoring, your server is monitored 24/7, allowing you to receive timely notifications and information.
Web Monitoring
Web monitoring tracks the normal operation of your website or web application and immediately notifies you if it becomes unavailable.
SSL Monitoring
When an SSL certificate expires, it may compromise server security and cause system failures. SSL monitoring provides notifications before the certificate expires, ensuring continuous operation without interruption.
Restore your backup data anytime, from anywhere
Backups are created regularly based on your selected storage capacity, allowing you to restore your files anytime, from anywhere.
Supported Server and Database Backup Types
Servers: All server types running Linux, Windows, VMware, Proxmox, and similar operating systems. Databases: Databases using MySQL, PostgreSQL, Oracle, and SQL Server technologies can be backed up.
Save on human resource costs
If your organization does not have a system administrator or technical specialist, you can receive professional system administration services from experienced experts with international certifications through on-demand service.
Frequently asked questions
How do I subscribe to Technical Support services?
Register on the user system at secure.itools.mn, then go to the “Services” menu and choose “Order New Service” to subscribe to Technical Support services.
How do I connect my server to the Monitoring service?
After you place an order and complete payment, we will contact you through the user system and connect your server to the Monitoring system via AnyDesk.
How long is data retained for Server Backup and Database Backup services?
Server Backup: Up to 500GB per server. Database Backup: Dump files up to 250GB. Backups are created within these limits, and additional storage can be increased upon request.
How do I connect my server to the Backup service?
After you place an order and complete payment, we will contact you through the user system and connect your server to the Backup server via AnyDesk.
How is the System Administrator service fee calculated?
System administration service fees vary depending on the user's server, system, and requirements. After the work is completed, the fee is calculated based on the hours worked.
How is overtime calculated for System Administrator services?
Work performed outside business hours (09:00–18:00), during public holidays, or on national celebratory days is charged at 1.5x the hourly rate, or 120,000₮ per hour (VAT not included).
